Returns & Exchanges

At W Cosmetics, we want you to be completely satisfied with your beauty purchase. If a product doesn't meet your expectations, you can return or exchange it within 30 days of purchase, provided it remains in its original, unopened packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our beauty support team with your order number to start the return process.

• 2.
  Prepare the Package

  Securely pack the unused items in their original boxes, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.