Frequently Asked Questions

Everything you need to know about your W Cosmetics experience.

Are W Cosmetics products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All W Cosmetics products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is your return policy for opened products?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How do I know which shade is right for me?

You can use our 'Virtual Try-On' tool located on each product page or consult our comprehensive Shade Finder guide to match your undertones perfectly.